How Important Is Customer Feedback?

Posted by editor on October 25th, 2016

10.2016_Blog Posts


When we run a business, how do we know what we are doing right and wrong? Give your customers the upper hand and encourage them to give you feedback on services, products and customer service! This will improve your team and help you build a better business based on your target audience. If you ask for feedback, you will know exactly what your customers are thinking and wanting.

There are many ways to attract the attention of your customers for feedback. You can ask via email, mobile app, website form, “tip jar” in your store or by mail. Pick ways that make it easy for your customers as well as easy for you to receive and sort the information. When you are sending these requests out, keep in mind that your customers will be more likely to respond if you have an incentive attached. For example, a loyalty program would be a good option. We’ve all heard that the customer is always right and while we may not believe this to be 100% true, we can use their opinions and perception to our advantage. Try it!



The Missing Link

Posted by editor on March 1st, 2016


If you have social media be sure to include the links on your website.

Lunch -N- Learn

Posted by editor on December 8th, 2015

What’s your personality type?


We had a great session of ‘Lunch -N- Learn’ at Pinnacle today. Topic: What’s your personality type? Knowing your personalty type will provide you with custom-tailored advice about your career, your relationship and health.
Take the test for yourself at:

Pinnacle Golf Day 2015

Posted by editor on November 20th, 2015

The successful annual Golf Day fundraiser was held on August 10th, 2015. Participants enjoyed a beautiful day on Dutch Legacy Course at Cragun’s Resort in Brainerd, MN. With the help of all of the attendees we raised $1,800 for the MTA Foundation Scholarship Fund. The Cannon Valley Communications Foundation graciously offered to match the donation; a grand total of $3,600 raised!

Thank you to all attendees and sponsors who made 2015 a huge success!


Pinnacle Power Dragon Boat

Posted by editor on August 7th, 2015

Pinnacle Power!

Pinnacle sponsored and had a team in the 10th Annual Dragon Boat Festival held July 29th-August 1st. Although the team of 20 paddlers and 1 drummer didn’t take first they still did an awesome job!

Overall team Pinnacle Power took 14th place out of 56 teams, with a combined time of two races being 4:46.90. After the first race they were in seventh with a time of 2:20.22 and the second race time was 2:26.68.

Check out our Pinnacle Power Team in action here